Please note we provide an on-line, phone and mail order service for our products. Scraptastic is run from a studio which is unattended from time to time. You are welcome to pick up your orders by prior arrangement.

Minimum Order

There is no minimum order.

GST

Prices are in Australian dollars and are GST inclusive.

Payment Information

We accept MasterCard, Visa, money orders, cheques, direct debit and cash. For cheque orders - goods will be sent after cheque has cleared (usually 4-5 days).

Refund Policy

We aim to satisfy our customers. Please contact Scraptastic if any products you receive are defective or damaged. Contact must be made within 10 days of receiving the order. The items will be replaced or a refund issued. No refund or exchange available for change of mind.

Delivery Terms

We aim for a 24-48 hour turn around time on all orders. Please allow up to two weeks for receipt of your order. If there is any delay in despatching your order, you will be contacted by email. Scraptastic does not routinely backorder if an item is unavailable at the time of order. However if want an item to be backordered please indicate this on your order. If paying by cheque, money order or direct deposit– payment must be received within 14 days or the order will be cancelled. Please note items can go out of stock if there is a delay in making payment. Some items are not routinely kept in stock - we will let you know if we need to get your item in.

International Orders

Scraptastic is located in Sydney. All international orders will have exact postage charged - please email for a postage quote info@scraptastic.net.au You will receive an email confirming the total of your order prior to your credit card being charged. Your order will not be processed until you have approved the postage fees

Delivery Fees

No postage charges on orders above $100.00, containing only GSD cutting files or Scraptastic Membership. All other orders below $100.00 will have exact postage charged (the shopping cart automatically calculates this). Orders valued greater than $100 are sent via registered delivery with insurance. Registered delivery for orders under $100 is available for an extra $2.50

If you are not sure about delivery fees, please email us for a quote.

Most orders are sent via Australia Post. Scraptastic will not be held responsible for orders that go missing in the post. Parcels can be sent by registered post if requested. Express post and courier options are available by request.

Order pick up from Scraptastic can be arranged - please call contact us for details.

Images

All images have been scanned or photographed to best depict the true colours of the products. However the colours on screen may vary from the true colours of the products. Please be aware of this before purchase.